Now that you have had your Income Taxes prepared, you usually need to wait about 7-21 business days for the typical refund cheque.
If you have not gotten your taxes prepared by chance, click here for options, including appointments as soon as today, tomorrow – on your schedule.
If you were expecting a refund from the Canada Revenue Agency (CRA), including personal GST and Child Tax Benefits, you must notify CRA.
Now, first thing, make sure that you are expecting a cheque from CRA. You can either Click here to request from our office then continue by verifying what our office has provided with CRA:
To see if you have an uncashed CRA cheque:
- Sign into or register for CRA – My Account (Click to access). If you are registering for My Account, you will need to enter your CRA security code (Click for info about the security code) to access the uncashed cheques feature.
- Select “Uncashed Cheques” under “Related Services”.
- If you have an uncashed cheque, ask for a duplicate payment by selecting and completing the displayed form. Sign it as the payee, and ask a witness to sign. Your witness cannot be a family member. Under the signatures, you must include your name and address, as well as the name and address of your witness. Otherwise, the form will be returned. To avoid delays in processing, it is important that you send only one form for each uncashed cheque.
- Recommended, send the form using the submit documents online feature in CRA – My Account (Click to Access) or mail the form to the Sudbury Tax Centre:
Sudbury Tax Centre
Post Office Box 20000, Station A
Sudbury ON P3A 5C2
Note: If you are registered for direct deposit, your payment will be deposited into your account. If you are not registered for direct deposit, a cheque will be mailed to the address on file.
Lost, stolen, or destroyed cheques
If your CRA cheque is lost, stolen, or destroyed, you can ask for a duplicate payment by:
- Signing into CRA – My Account (Click to Access) and selecting “Uncashed Cheques”.
- Contacting the CRA using the individual tax and benefit enquiries lines. The CRA will verify your account and may send you forms to fill out. A replacement payment will be issued after the verification is complete.
Note: If you owe an amount to the CRA, part or all of your payment may be applied to your debt. Any remaining amount will be issued to you as a new payment.
Cashing original cheques
Government cheques never expire or stale-date, so cash any cheques you have. But, if you are having issues cashing an old CRA cheque, mail the cheque to the Imaging and Receiver General Operations Directorate and ask to have the payment reissued with a current date.
Imaging and Receiver General Operations Directorate
Returned Cheques
PO Box 2000
Matane QC
G4W 4N5
Cheques issued to a deceased individual
If you have a CRA cheque that was issued to a deceased individual, give the cheque to the person managing their tax affairs, or return the cheque to the Imaging and Receiver General Operations Directorate at the address given above. If you are managing the tax affairs of a deceased person, deposit the cheque into the estate account and complete their final tax return.
Telephone numbers – Canada Revenue Agency
- Individual tax enquires line: 1-800-959-8281
- Benefit enquiries line: 1-800-387-1193
- Outside Canada and the U.S.: 613-940-8495
