As you have selected our office to assist you remotely. We need you to grant our office this access.
We use a secure (bank encrypted) support app. Access is only granted when you provide the unique 9 digit code as well as confirm one-time access.
First off, if you need assistance on how to download an open an app, please Click here for help.
Continue with select the appropriate support app:
Once you have downloaded the small support app, open this app. It will display a unique 9 digit code.
Continue by either:
- Clicking here to text our office at 604-813-3539. Please reference the appointment date and time and the unique 9 digit remote access code.
- Click here to e-mail our office. Be sure to fill in the appointment date and time as well as the unique 9 digit remote access code.
***IMPORTANT***
The remote access app must be open (running) in order to grant access to your computer.
Note that before we are granted remote access, you will need to confirm this access on your computer screen.
Also note, that once you close the support app, our remote access is terminated. You can however keep the app if your should require our office to provide remote access in the future.
Select the following links for help on how to download and install a app using your preferred web browser:
Microsoft Edge (Windows/Mac)
- Click on the program link or button to download and open.
- In the bottom left hand corner of your Microsoft Edge a Run or Save option/button will appear. Click Run
- The app/program will open. You may be asked to confirm this operation, select Yes.
Firefox Windows/Mac
The arrow will appear blue to let you know there are unviewed downloaded files.
- During a download, the Downloads button gradually fills with color to show your download's progress.
- Click on the Downloads button to open the Downloads panel. The Downloads panel displays your three most recently downloaded files, along with its size and download status:
- To see all of your downloads at any time, go to the Library by clicking on Show all Downloads at the bottom of the Downloads panel.
Google Chrome Windows/Mac
- On your computer, open Chrome.
- Go to the webpage where you want to download the file.
- Save the file:
- Most files: Click on the download link. Or, right-click on the file and choose Save as.
- Images: Right-click on the image and choose Save Image As.
- Videos: Point to the video. Click Download
. If you can't do this action, the video's owner or hosting site has prevented downloads.
- PDFs: Right-click on the file and choose Save Link As.
- Webpages: At the top right, click More
More Tools
Save Page As.
- If asked, choose where you want to save the file, then click Save.
- Executable files (.exe, .dll, .bat): If you trust the file, confirm by clicking Save. If you're not sure about the contents of the download, click Discard.
- When the download finishes, you'll see it at the bottom of your Chrome window. Click the file name to open it.
Safari (Mac)
Select the app to download.
Important: If a download contains software, an alert appears when you open the item. To be safe, don’t open it if you weren’t expecting a software program or if it’s not from a trusted source.
