As you have selected our office to assist you remotely. We need you to grant our office this access.
We use a secure (bank encrypted) support app. Access is only granted when you provide the unique 9 digit code as well as confirm one-time access.
First off, if you need assistance on how to download an open an app, please Click here for help.
Continue with select the appropriate support app:
Once you have downloaded the small support app, open this app. It will display a unique 9 digit code.
Continue by either:
- Clicking here to text our office at 604-813-3539. Please reference the appointment date and time and the unique 9 digit remote access code.
- Click here to e-mail our office. Be sure to fill in the appointment date and time as well as the unique 9 digit remote access code.
The remote access app must be open (running) in order to grant access to your computer.
Note that before we are granted remote access, you will need to confirm this access on your computer screen.
Also note, that once you close the support app, our remote access is terminated. You can however keep the app if your should require our office to provide remote access in the future.
Select the following links for help on how to download and install a app using your preferred web browser: