We actively report spam, viruses, malware and all other cyber-crime to the Canadian Government Anti-Spam department and the RCMP (Royal Canadian Mounted Police) Cyber-crime enforcement. All submissions include both your device's IP address, location and other identification in accordance with our data reporting and retention policy.
Website Chat
We provide live chat secured by bank-level encryption.
- Look for the Red Chat button in the bottom right-hand corner of each page within our website or:
Opens in a new tab/window. We actively report spam, viruses, malware and all other cyber-crime to both the Canadian Government Anti-Spam department as well as the RCMP (Royal Canadian Mounted Police) Cyber-crime enforcement. All submissions include both your device's IP address, location and other identification in accordance to our data reporting and retention policy.
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Telephone
Please contact our office by phone at:
- ☎️BC Lower Mainland 604.463.8202¹
- ☎️BC Southern Interior 250.447.9255¹
- ☎️Toll-Free (🇨🇦/🇺🇸): 1.800.667.9254¹
We accept phone calls for inquiries but request that you Click here to Book a 📆Scheduled Telephone Appointment for meetings lengthy telephone calls. This will ensure that you have your accountants undivided attention to your matter.
¹Unless you are a new client making initial contact with our firm or have received prior clarification, telephone calls are subject to our standard billing fee's. Please note that for transcription and retention purposes all telephone calls are recorded and retained in accordance to our data retention policy. We also actively report spam, viruses, malware and all other cyber-crime to both the Canadian Government Anti-Spam department.
Unless you received prior clarification from our office, appointments (both On-line Video and Telephone are subject to our standard billing fees and terms).
While our default online video platform is Zoom, we also support (Click on each for additional information), Skype, FaceTime, Google Meet, Amazon Chime and Facebook Video Messenger. If by chance you use an alternate video messenger platform that is not listed, Please Click here to notify by 📧E-Mail and our office will make every attempt to meet with you on that alternate platform providing that platform meets the required security and encryption levels that our firm requires.
Text Us (Mobile Cell Phone)
Our office excepts Text messages which are delivered directly to both the computer screens and devices¹. This is the preferred method as it allows for the quickest response time. Our office excepts:
- Text. Please includes your name and describe the matter (Personal Tax, Business etc.)
- Pictures and Images (do not reduce size or resolution of images)
- Adobe Acrobat files.
While you need to send slips and specific documents, you can provide totals for items (Example: Donations and Medical Expenses).
Opens in a new tab/window. We actively report spam, viruses, malware and all other cyber-crime to both the Canadian Government Anti-Spam department as well as the RCMP (Royal Canadian Mounted Police) Cyber-crime enforcement. All submissions include both your device's IP address, location and other identification in accordance to our data reporting and retention policy.
You can send our staff an e-mail (with attachments up to 2GB)
If your attachments exceed 2GB (or you experience any technical difficulties) please continue by submitting through our bank-level encryption platform:
Opens in a new tab/window. We actively report spam, viruses, malware and all other cyber-crime to both the Canadian Government Anti-Spam department as well as the RCMP (Royal Canadian Mounted Police) Cyber-crime enforcement. All submissions include both your device's IP address, location and other identification in accordance with our data reporting and retention policy.
Fax
Fax to our office as follows:
- Include covering letter detailing:
- First and Last Name
- E-Mail Address
- Mobile Phone Number
- Reason for submitting info (for example Upcoming Appointment, Tax Prep, Year-End) and;
- Provide totals for each type of invoice/receipt (note above)
Service Fee of $2 per page applies to incoming faxes.
Opens in a new tab/window. We actively report spam, viruses, malware and all other cyber-crime to both the Canadian Government Anti-Spam department as well as the RCMP (Royal Canadian Mounted Police) Cyber-crime enforcement. All submissions include both your device's IP address, location and other identification in accordance with our data reporting and retention policy.
Send Us Information
You can send this information to our office as follows (in order of preference):
First, organize your source information into two types:
- For Tax Slips and Documents:
- Take a clear (well lit) default resolution photo of each slip/document (for example, T4 Slips, Letter, Document)
- For Invoice or Receipts:
- Add up a total of each type of invoice/receipt (for example, provide total medical expenses, total donations, total childcare for each child, total sports or arts for each child, the total for each type of expense).
- For Tax Slips and Documents:
You can send information to our office as follows (in order or preference):
We actively report spam, viruses, malware and all other cyber-crime to both the Canadian Government Anti-Spam department as well as the RCMP (Royal Canadian Mounted Police) Cyber-crime enforcement. All submissions include both your device's IP address, location and other identification in accordance with our data reporting and retention policy.
Courier Information
Courier to our Office as follows:
- Include a covering letter detailing:
- First and Last Name
- E-Mail Address
- Mobile Phone Number
- Return delivery address and;
- Reason for submitting info (for example Upcoming Appointment, Tax Prep, Year-End). Also, provide totals for each type of invoice/receipt (note above).
- Include copies of all slips.
- Includes totals if applicable.
Courier to our offices (select office closest to your location):
- Lower Mainland: 11850 236th Street Maple Ridge, BC V4R 2E1 Phone: 604-463-8202
- BC Southern Interior:1546 Burger Road Christina Lake, BC V0H 1E0 Phone: 250-447-9255
Please note that information requiring data entry should be submitted to the Lower Mainland address.
IMPORTANT: Due to COVID19, it is mandatory that you remove all staples, paperclips or paper clamps from your material as your material will be processed to eliminate any potential viruses. F need to separate material into sections, use envelopers (No 10 or 9 x 12) or file folders. Failure to do this procedure will result in a 7 days delay as your material will be isolated.
Select from the following couriers (ensure at least $500 in insurance for Personal Documents and $1,000 for Corporate Documents):
Click here for the local Ace Courier office (to arrange for pickup)
***IMPORTANT***
Please Click here to E-Mail our office the Ace Courier Tracking Number.
Click here to prepare a UPS waybill online (preferred) or;
Telephone UPS Canada at:
1-800-742-5877
***IMPORTANT***
Please Click here to E-Mail our office the UPS Tracking Number.
Click here to prepare a FedEx waybill online (preferred) or;
Telephone FedEx Canada at:
1-800-463-3339
***IMPORTANT***
Please Click here to E-Mail our office the FedEx Tracking Number.
Click here to prepare a Purolator Courier waybill online (preferred) or;
Telephone Purolator Courier at:
1-888-744-7123
***IMPORTANT***
Please Click here to E-Mail our office the Purolator Courier Tracking Number.
Click here to prepare a DHL waybill online (preferred) or;
Telephone DHL Canada at:
***IMPORTANT***
Please Click here to E-Mail our office the DHL Tracking Number.
You can also select other method to send our firm information:
Mail information to our Office as follows:
- Include covering letter detailing:
- First and Last Name
- Company Name (if applicable)
- E-Mail Address
- Mobile Phone Number and;
- Reason for submitting info (for example Upcoming Appointment, Tax Prep, Year-End) and;
- Provide totals for each type of invoice/receipt.
- Include copies of all slips and documents.
Mail to either of our offices:
- Lower Mainland: 11850 236th Street Maple Ridge, BC V4R 2E1 Phone: 604-463-8202
- BC Southern Interior:1546 Burger Road Christina Lake, BC V0H 1E0 Phone: 250-447-9255
Please note that information requiring data entry should be submitted to the Lower Mainland address.
IMPORTANT: Due to COVID19, it is mandatory that you remove all staples, paperclips or paper clamps from your material as your material will be processed to eliminate any potential viruses. F need to separate material into sections, use envelopers (No 10 or 9 x 12) or file folders. Failure to do this procedure will result in a 7 days delay as your material will be isolated.
Select from the following Canada Post delivery methods. Your select method must include both traceable delivery and insurance. (ensure at least $500 in insurance for Personal Documents and $1,000 for Corporate Documents):
Click here to Ship Online with Canada Post
***IMPORTANT***
Please Click here to E-Mail our office the Canada Post Tracking Number
You can deliver to either of our offices:
11850 236th Street Maple Ridge BC V4R 2E1 Ph: 604-463-8202
or:
Box 124 Christina Lake, BC V0H 1E0 Ph: 250-447-9255
then continue by:
Click here to find our the XPresspost rate
then:
Click here to locate the closest Canada Post Outlet
***IMPORTANT***
Click here to E-Mail our office with your Canada Post Xpresspost tracking number
You can also select other method to send our firm information:
Send Large Files
Note if you need instructions on how to either send us your accounting backup or add as an accountant to your cloud accounting, Please Click here (opens new window/tab).
To Continue with uploading information to our office by:¹We actively report spam, viruses, malware and all other cyber-crime to both the Canadian Government Anti-Spam department as well as the RCMP (Royal Canadian Mounted Police) Cyber-crime enforcement. All submissions include both your devices IP address, location and other identification in accordance to our data reporting and retention policy.
You can also select other method to send our firm information:
- First and Last Name
- Company Name (if applicable)
- E-Mail Address
- Mobile Phone Number and;
- Reason for submitting info (for example Upcoming Appointment, Tax Prep, Year-End) and;
- Provide totals for each type of invoice/receipt.
We have a video monitored drop box with 24/7 access:
- IMPORTANT: Due to COVID19, it is mandatory that you remove all staples, paperclips or paper clamps from your material as your material will be processed to eliminate any potential viruses. F need to separate material into sections, use envelopers (No 10 or 9 x 12) or file folders. Failure to do this procedure will result in a 7 days delay as your material will be isolated.
- We require advanced notice that you are dropping off information to our office, Please Click here to notify our office. For urgent drop-offs please either call 604-463-8202 or 1-800-667-9254.
- Our address is : 11850 236th Street Maple Ridge, BC V4R 2E1. Click here for Google Map Directions or Click here for Apple Maps Directions.
- Please the sealed information in the monitored drop box located at the front door.
We have a video monitored drop box with 24/7 access:
- IMPORTANT: Due to COVID19, it is mandatory that you remove any staples, paperclips and paper clamps from your material as your material will be processed to eliminate any potential viruses. If you need to separate material into sections, use envelopers (No 10 or 9 x 12) or file folders. Failure to do this procedure will result in a 7 days delay as your material will be isolated.
- We require advanced notice that you are dropping off information to our office, Please Click here to notify our office. For urgent drop-offs please either call 250-447-9255 or 1-800-667-9254.
- Our office is located at: 1546 Burger Road Christina Lake, BC V0H 1E0. Please Click here for Google Map Directions or Click here for Apple Map Directions.
- Place the sealed information in the monitored drop box located at the front door.
You can also select other method to send our firm information:
We only accept scheduled appointments at our offices. Please refer to your appointment confirmation e-mail for address and directions.
If you are delivering information to our office, please note that all deliveries are contact-less. For information on drop-off information please select:
You can also select other method to send our firm information: